Once you've set up paid memberships, you can view and manage each member's subscription right from their profile.
⭐ Club feature: Member subscriptions are part of the Club plan and are billed through your connected Stripe account.
Find a Member's Subscription
- From the sidebar, tap or click Players.
- Open the player you want to manage.
- Look for the Membership Info card on their profile.
What You'll See
- Status — Active, Past Due, or Canceled
- Assigned Plan — the plan name with its price and billing frequency
- Paid Through — the date their access is paid up to (shows Expired if the membership has lapsed)
- Source — how the membership was set up: Stripe (online payment), Manual (admin-activated), Waived (payment waived), or Free / Legacy
- Notes — any notes you've added
Actions You Can Take
- View in Stripe — opens the subscription in your Stripe dashboard
- Cancel Subscription — available for active subscriptions. The membership is canceled at the end of the current billing period, so the member keeps access until then.
- Renew Membership — re-activate a membership that has expired
- Activate Membership — manually give access to a player who isn't yet a paying member (for example, a comped or manually-paid member)
Refunds
Refunds are handled in Stripe. Tap or click View in Stripe to open the member's subscription, then issue the refund from your Stripe dashboard.
Changing a Member's Plan
To move a member onto a different plan, cancel their current subscription and have them subscribe to the new one, or use Activate Membership / Renew Membership to set the plan manually.
💡 Tip: Canceling a subscription stops future charges but lets the member keep access until the end of the period they've already paid for. Use a refund in Stripe if you need to return a recent payment.
To set up plans in the first place, see Setting Up Paid Memberships (Club).