When a player has paid you online through Stripe, you can refund them directly from their registration. The refund goes back to the card they paid with.
Issuing a refund
- Open the registrations list for the game, event, or league the player signed up for.
- Find the player's registration and open its Actions menu (the ⋮ icon).
- Choose Refund.
- Choose Full refund or Partial refund. For a partial refund, enter the amount to return — up to the remaining refundable balance. You can issue more than one partial refund against the same payment.
- Optionally add an internal note explaining the reason.
- Tap Issue Refund to confirm. The player is refunded to their original payment method.
💡 Refunds typically take a few business days to appear on the player's card statement, which is standard for card processing.
How the fee is handled
When you refund a player, Omahji's platform fee is reversed in proportion to the amount refunded — a full refund returns the full fee, and a partial refund returns a proportional share. Tax is refunded proportionally too. Stripe's fixed $0.30 processing charge on the original payment is absorbed by Omahji, not passed on to you.
For a full breakdown of what Omahji charges on player payments, see Understanding Omahji's fees.
Partial refunds
Partial refunds are available directly in the same Refund dialog — choose Partial refund, then enter the amount you want to return. You're not limited to a single partial refund: you can issue more than one against the same payment as long as the total doesn't exceed what the player originally paid.